Anecdote of the Month

How a positive attitude at work can fuel both customers’ and employees’ overall happiness. When you ask the majority of people on this planet what they desire the most, the majority will without a doubt say to be happy. Several surveys and research papers have been written about happiness and Read more…

Should we expect and accept this kind of customer service? My family and I recently booked an apartment for our holiday in Spain via Booking.com with free cancellation up to a week in advance. We liked the fact that the apartment seemed newly renovated, had a sea through glass reeling Read more…